Deliveries & Returns

Deliveries

We deliver with Colissimo tracking for rapid receipt, generally within 2-3 working days.

Returns


- If you are not satisfied with the item, you have 14 days to make a return.

- Shipping costs are the responsibility of the buyer.

- To request a return, please send an email to contact@lunaaora.com.

- Once your return request has been approved by our team, please return the package to our workshop address:


Lunaaora

23 rue de l’amiral Courbet,

59800 Lille,

3D Building, Apartment 32.

- We recommend Colissimo for its reliability: https://www.laposte.fr/colissimo-en-ligne

However, you are free to choose the carrier of your choice.

Please ensure the item is returned in its original condition and packaging to ensure prompt processing of your return.